Identity

A visit is a line. A user is a dot. Stuck is the dip the dot cannot leave.

That sentence is the whole identity. The name carries it, the logo draws it, the site moves by it and the reports are built on it. Everything below follows from it.

Logo

The dip is in the name.

The word is set tight in Anybody. One letter is let out to its full width: the u of stuck. It becomes the dip, and the dot sits in it. Nothing else is drawn.

Colour

Felt, paper, and one dot.

A deep green ground, like the cloth of a games table: calm enough to study a problem on. Warm paper for reading. And one loud colour that means a single thing, the person.

Text pairings the site uses, with their contrast
paper on feltWhere they stopped11.2 : 1
paper on feltDeepWhere they stopped13.6 : 1
mint on feltWhere they stopped9.5 : 1
dot on feltWhere they stopped4.9 : 1
dot on feltDeepWhere they stopped6.0 : 1
ink on paperWhere they stopped14.9 : 1
felt on paperWhere they stopped11.2 : 1
dotInk on paperWhere they stopped5.9 : 1
felt on dotWhere they stopped4.9 : 1
ink on dotWhere they stopped6.5 : 1
ink on mintWhere they stopped12.6 : 1

Type

Three voices.

Anybody · display

Where they stuck

Headlines, set narrow and heavy. The width axis is the brand’s gesture: a letter may widen only to become the dip, and only the u of stuck does.

Instrument Sans · text

The Confirm button stays below the edge and cannot be scrolled into view.

Everything meant to be read. Plain, warm, unhurried.

Geist Mono · evidence

00:14 Taps Checkout. The banner receives the tap

Labels, times, measurements and anything that is evidence.

The line

One drawing, used everywhere.

Progress is the line. The travelled part is solid mint, the part ahead is dashed. The dot is where the person is. When it is in the dip, someone is stuck; when the line is whole, someone finished.

  1. Your site
  2. A goal
  3. The try
  4. Stuck
  5. Evidence
  6. Real audit
  1. Your site
  2. A goal
  3. The try
  4. Stuck
  5. Evidence
  6. Real audit

Voice

What they wanted. Where they stopped.

Specific, calm and humane. We name a person and a goal, then the exact point it ended. No alarm, no cheer, no jargon, and never more certainty than the evidence gives.

We sayWe do not say
Sam wanted to book Thursday. The Confirm button was below the screen.Critical UX failure detected in booking funnel.
Nobody on a small phone can pay.Conversion may be impacted on some devices.
We are not sure. The evidence does not settle it.Potential issue identified.
Nothing to report. The goal could be finished.Great news! Your site passed with flying colours!